VPN: Manage, Renew or Cancel Your Plan

This guide explains the plan detail page, how renewal works, and how to cancel or undo a cancellation.

1. Open the plan details

1. Open VPN > Access Profiles.
2. Click the three dots ⋮ on the plan, then View details.

The detail page shows:

• First buy: the day you bought the plan.
• Renew price: what you pay each month.
• Next payment (number 1): the next day your balance is charged, plus how many devices are connected out of the limit.
• Server accounts (number 2): each server location, with Download buttons for the connection files and a WireGuard QR Code.
• Connected devices: the list of devices on this plan.

2. How renewal and billing work

• Plans renew automatically on the 1st of each month.
• The money comes from your organization balance. Keep it topped up.
• In your first month you pay only for the days left in that month.
• See all charges in Billing > Transactions and Billing > Invoices.

Plan status words

3. Cancel a plan

1. Open VPN > Access Profiles.
2. Click the three dots ⋮ on the plan, then Cancel.
3. Read the end date. Your VPN keeps working until that day.
4. Write why you are cancelling (this helps us improve).
5. Type the word CANCEL in the box to confirm.
6. Click Yes, cancel subscription.

Changed your mind? Click Keep subscription to close without cancelling.

4. Undo a cancellation

As long as the end date has not passed, you can keep the plan:

1. Open VPN > Access Profiles.
2. Click the three dots ⋮ on the plan, then Reinstate.
3. Write a short reason and confirm.

Normal monthly billing continues after that.

Summary

• Renewal is on the 1st of every month from your balance.
• Cancelling is safe: the VPN works until the paid period ends.